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The buyer is not satisfied with the item shipped, what is the return policy and how can I return my order?

If the buyer wants to return the product and get a refund, both the buyer and seller should agree upon that. Once agreed on return and refund, a “return from” should be filled within a maximum of 2 days from date of delivering the item to the buyer (after this, OLX is not responsible for the item return). An OLX representative will call the buyer and the seller to confirm the item return request.

The item will be returned to the seller within 2 working days from date of confirming the request. Value of the item will be collected from the seller (if he had already received it) and returned to the buyer in one of the following ways:

1- In case the collected amount is less than 5,000 EGP, cash will be delivered to the buyer after 1-5 working days from date of returning the item to the seller.

2- In case the collected amount is more than 5,000 EGP, the amount will be transferred to the buyer’s bank account after 5-7 working days from date of returning the item to the seller. If the buyer does not have a bank account, we can deliver him a cheque.

 

You can fill the return form from this URL below:

https://olxmena.wufoo.com/forms/z8lezvv06rpd0s/