In cases were the seller and buyer agreed to reverse the transaction and return the item to the seller and both parties agreed to do that via the delivery service facilitated by OLX, Please fill in the returns form below like a regular delivery request.
This service will cost EGP 50 for the 1st kilogram in addition to EGP 5 for every extra kilogram.
After filling the returns form and submitting it, both parties will be contacted by phone within one working day of submitting the form to confirm the request and the data entered. Upon confirmation, the request will be relayed to the shipping company followed by an SMS to both parties containing the package number, tracking link and the shipping company’s number.
OLX does not bear in any way the responsibility towards the sellers or buyers in connection with the delivery service and/or any loss, injury and/or damage that occurs to the items while they are in the custody, possession or control of the shipping company or those resulting from the performance of the shipping company or its failure to perform transportation services. The shipping company shall be held liable without any liability whatsoever on OLX.
You can fill the return form from this URL below: